Flexible workspace · North America

How Industrious switched network platforms at 130 locations with minimal disruption to members

Industrious operates premium flexible workspaces. After isofy migrated 130 of its locations to the isofy platform, network operating expense dropped 30-50% per site, and every cutover took place on a weekend to keep disruption to members low.

Scale

~130

locations migrated across 58 cities

Speed

sites cut over in a single weekend, at peak

Value

30-50%

lower network operating expense per site

Industrious

Premium flexible workspace operator serving companies, teams and professionals.

Segment

Flexible workspace

Locations

~130

Region

23 US states and Canadian provinces

Users served

Tens of thousands

isofy services

Platform, carrier sourcing, field migration, support

Customer since

2023

Challenge

Move ~130 live locations off an incumbent provider without disrupting members.

Solution

One isofy platform plus self-performed weekend cutovers, onsite every Monday.

Result

30-50% lower network opex per site, one standard across the portfolio.

Context

For Industrious, the network is part of the member experience

Industrious is known for hospitality-led workspaces. Connectivity shapes how members experience a site, how enterprise clients judge security, and what every location costs to run.

At ~130 locations, that cost and that experience compound. A network that varies site to site becomes an operating problem, not an IT one.

Challenge

~130 live locations had to switch providers without a disrupted Monday

Industrious wanted lower cost, clearer visibility and better support across the portfolio. Every site served members all week, so none could go dark during business hours.

Cutover work had to happen after hours and be supported when teams returned.
Most sites needed two new internet circuits, 250+ in total, each on the critical path.
Site-by-site tools left leadership without one view of the portfolio.

Why isofy

One provider for the platform and the field work

What they evaluated

Renewing with their incumbent provider; they did not do so because of the operating expense savings, the isofy software platform, and the relational approach we took in tailoring a program to their needs.

Why they chose isofy

A software platform and a field team in one provider. isofy self-performed the work most providers subcontract: circuit coordination, hardware staging, cutover, testing and post-transition support.

The transition

A repeatable weekend cutover,
run up to six sites at a time

Readiness

Circuits live and tested, building access confirmed, hardware staged before the window opens.

Friday cutover

Work starts after hours, so the most disruptive steps happen with the building empty.

Weekend validation

Configuration, testing, troubleshooting and documentation, site by site.

Monday onsite

isofy technicians on the ground as members and staff return.

~130

locations

250+

new internet circuits

270+

network racks repatched

Fri to Mon

cutover window per site

18 months

full program duration

Results

Lower cost, one standard, and Mondays that worked

Connectivity as an asset

30-50%

Lower network opex per site, every year

Transparent carrier pricing replaced incumbent markups. Because connectivity recurs, the saving flows to NOI at every site.

One standard across the portfolio

Dashboard for users, devices and sites

The platform that runs one location runs all ~130, so a new site opens to the same standard and a known cost.

What's next

100+ greenfield sites have been delivered concurrently with the transition program, with many more in the future pipeline as Industrious' growth continues.

Our partnership with isofy was instrumental in transforming our network operations. By working seamlessly as one unified team, we upgraded our entire North American portfolio on schedule-significantly reducing operational costs while elevating the technology experience for our members

Philippe Bouffaut
SVP, Global Head of Technology - Industrious

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How Industrious switched network platforms at 130 locations with minimal disruption to members