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Simplifying Network Management for The Oz
Founded in May 2023, The Oz is a modern coworking space in Bozeman, Montana that provides a flexible workspace for startups, entrepreneurs, and small businesses. Oz Creator and Founder Jim Rothgeb was inspired to create The Oz after reconnecting with the area after spending time there as a child. Today, Jim splits time between sunny Southern California and the beauty of Big Sky Country.
The Oz offers a range of solutions, including private offices, team suites, and nomad desks. The space has been intentionally designed to meet the need for a professional, collaborative environment in Bozeman. With 35 offices and an ethos of “simple and informal,” The Oz is focused on serving motivated innovators and entrepreneurs. With conference rooms named “Emerald City” and “Glinda,” The Oz combines professionalism and a touch of fun with a nod to “the Wizard.”
As The Oz expanded, it needed a scalable network solution to support multiple users securely and effortlessly. Before working with isofy, The Oz tried two separate approaches to space connectivity that were unable to meet their needs for a simple, secure solution that offered seamless member onboarding, security, and minimal IT overhead.
Prior solutions resulted in frequent network outages, frustrated support calls, and poor member experiences when accessing secure networks. Staff regularly dealt with network issues, which impacted both the members’ experience and operational efficiency. High IT costs and constant labor demands were a significant burden before switching to isofy. Network outages and unreliable systems left Jim and his team scrambling to resolve issues, leading to frequent support calls and downtime.
The shared Wi-Fi setup posed security risks and made it difficult for members to access the network reliably. There was a clear need for a solution that could provide secure, private access without the hassle of shared passwords or manual configuration.
isofy provided The Oz with a flexible solution that worked with their existing hardware, eliminating the need for costly upgrades. This compatibility, combined with advanced network management capabilities, allowed for a seamless transition.
The isofy team managed the entire onboarding process, from project management to onsite setup, ensuring a smooth implementation with minimal disruption. To minimize interruption to operations and members of The Oz, isofy transitioned the site over the weekend, remaining onsite Monday to ensure that all members and staff were connected and ensure success.
– Jim Rothgeb Founder/Creator of The Oz
The Oz team received training on provisioning private networks, adding users, setting internet speeds, monitoring usage, and managing access in real-time. Whether through onsite visits or remote assistance, isofy ensures Jim and his staff are fully equipped to manage the network independently.
Flexibility
isofy’s solution provided the flexibility to use existing equipment while gaining powerful new capabilities. The Oz could now manage the entire network from a single dashboard without investing in new hardware or relying on expensive IT staff and contractors.
Simplicity
From a branded captive portal for members and guests providing effortless internet connectivity to easy-to-use web-based dashboards, isofy enables simplified network management for staff, members, and guests. The Oz staff can now easily provision users, assign bandwidth, and manage devices in real-time, reflecting their overall goal of providing “elegance and simplicity” in everything that they do.
New member onboarding became a breeze, with the network provisioning process reduced to seconds. This streamlined approach freed up staff and reduced the complexity of managing a growing coworking space. isofy’s direct integration with The Oz’s space management platform enabled seamless onboarding for new members, streamlining the process further.
Support
With isofy, The Oz has a support solution to meet their changing needs. isofy’s tiered support system emphasizes quick, real-time problem-solving providing clients with immediate assistance. With live support, an expert support technician who can troubleshoot issues on the spot in only a call away. If the problem requires advanced expertise, the technician can seamlessly transfer the call to an escalation engineer without delay. This streamlined process minimizes downtime, ensures that complex issues are handled by specialized experts, and provides clients with a dependable, responsive support experience that sets isofy apart.
Cost Savings
By minimizing the need for dedicated IT resources and streamlining network management, The Oz realized significant cost savings. The switch to isofy allowed them to allocate their budget more effectively, focusing on member experience rather than IT overhead. “isofy has become my CIO and saved our team headache and stress,” adds Jim.
Improved Member Satisfaction
The enhanced network reliability led to fewer IT issues and a smoother member experience. Members can automatically connect to their private networks without dealing with complex configurations or shared Wi-Fi passwords. With isofy, The Oz gained confidence knowing that sensitive data is protected, meeting the high security standards their members and enterprise clients expect. From device self-registration to the peace-of-mind of isolated, private networks, members and guests of The Oz can count on reliable, secure internet connectivity anytime they enter the building
– Jim Rothgeb Founder/Creator of The Oz
isofy has transformed The Oz’s network management, allowing Jim and his team to focus on building their coworking community with confidence. With isofy, The Oz now has the scalability, security, and user-friendly management needed to support future growth. As Jim puts it,
